Before you begin
Save open work and back up important files. Use instructions for your exact device and software version. If Windows cannot start, see the startup guide.
Work through these checks
0 of 3 complete01Stop the Windows Update service and purge the SoftwareDistribution folder content.
- Stop the Windows Update service and purge the SoftwareDistribution folder content.
What to expect
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
02Run the SFC /scannow command to repair missing or broken system files.
- Run the SFC /scannow command to repair missing or broken system files.
What to expect
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
03Re-register Windows update registry components and restart update process.
- Re-register Windows update registry components and restart update process.
What to expect
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
Possible causes
- Corrupt download cache folder inside the SoftwareDistribution directory.
- Security software or anti-virus blocking file creations during system updates.
- Damaged registry keys pointing to incorrect driver package paths.
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