Save open work and back up important files. Use instructions for your exact device and software version. If Windows cannot start, see the startup guide.
Work through these checks
0 of 4 complete01Clear local state packages folder for target app
- Clear local state packages folder for target app
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
02Reset Microsoft Store app using Windows settings
- Reset Microsoft Store app using Windows settings
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
03Run WSReset tool to clean store download cache
- Run WSReset tool to clean store download cache
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
04Perform directory clean using PowerShell command
- Perform directory clean using PowerShell command
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
Possible causes
- Locked files or directories in LocalState Packages
- Corrupt Microsoft Store local package database files
- Orphaned user registry database keys for the app
- Background app installation services locking files
Was this helpful?
Your progress is saved on this device.