DirectX · high

How to fixD3D12_RAYTRACING_UNSUPPORTED

Unsupported Raytracing hardware

What this error means

D3D12_RAYTRACING_UNSUPPORTED is a high-severity graphics API (DirectX) problem. The game tries to enable DXR (DirectX Raytracing) on ​​a card without RT cores. The usual suspects are enforcing DXR via config and old Architecture (Pascal, Polaris). See the troubleshooting steps below for the fix.

Before you begin

Save open work and back up important files. Use instructions for your exact device and software version. If Windows cannot start, see the startup guide.

Work through these checks

0 of 2 complete
01Turn off Raytracing in game settings or config
  1. Turn off Raytracing in game settings or config
What to expect

Check whether the original symptom still occurs.

If it does not help

Continue only if this check applies to your device. Consult its manufacturer if you are unsure.

Browse related errors
02Upgrade to a DXR capable card
  1. Upgrade to a DXR capable card
What to expect

Check whether the original symptom still occurs.

If it does not help

Continue only if this check applies to your device. Consult its manufacturer if you are unsure.

Browse related errors

Possible causes

  • Enforcing DXR via config
  • Old Architecture (Pascal, Polaris)

Useful Windows tools

These commands open Windows tools. Review changes before applying them.

dxdiag