Save open work and back up important files. Use instructions for your exact device and software version. If Windows cannot start, see the startup guide.
Work through these checks
0 of 3 complete01Locate the hosts file inside System32\drivers\etc\ and reset its contents to the default empty layout.
- Locate the hosts file inside System32\drivers\etc\ and reset its contents to the default empty layout.
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
02Flush the local DNS resolver cache to clear corrupted lookup tables.
- Flush the local DNS resolver cache to clear corrupted lookup tables.
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
03Change network adapter settings to use secure public DNS servers (e.g. 1.1.1.1 or 8.8.8.8).
- Change network adapter settings to use secure public DNS servers (e.g. 1.1.1.1 or 8.8.8.8).
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
Possible causes
- Local malware execution utilizing administrator permissions to bypass write protections.
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