Save open work and back up important files. Note any recent driver or hardware changes. If Windows cannot start, use the startup guide first.
Work through these checks
0 of 3 complete01Enable 'Memory Context Restore' and 'Power Down Mode' in BIOS DRAM settings
Enable 'Memory Context Restore' and 'Power Down Mode' in BIOS DRAM settings.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
02Update motherboard BIOS firmware
Update motherboard BIOS firmware.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
03Verify RAM is in slots A2/B2
Verify RAM is in slots A2/B2.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
Possible causes
- DDR5 memory controller limitations
- Incorrect memory slot population
- Outdated motherboard BIOS microcode
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