Save open work and back up important files. Use instructions for your exact device and software version. If Windows cannot start, see the startup guide.
Work through these checks
0 of 3 complete01Enable 'Memory Context Restore' and 'Power Down Mode' in BIOS DRAM settings
- Enable 'Memory Context Restore' and 'Power Down Mode' in BIOS DRAM settings
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
02Update motherboard BIOS firmware
- Update motherboard BIOS firmware
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
03Verify RAM is in slots A2/B2
- Verify RAM is in slots A2/B2
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
Possible causes
- DDR5 memory controller limitations
- Incorrect memory slot population
- Outdated motherboard BIOS microcode
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