Save open work and back up important files. Use instructions for your exact device and software version. If Windows cannot start, see the startup guide.
Work through these checks
0 of 3 complete01Contact SSD manufacturer for recovery firmware
- Contact SSD manufacturer for recovery firmware
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
02Use manufacturer recovery tool (Samsung Magician Recovery, etc.)
- Use manufacturer recovery tool (Samsung Magician Recovery, etc.)
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
03Send to data recovery service if data is critical
- Send to data recovery service if data is critical
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
Possible causes
- Power loss during firmware flash
- Incompatible firmware version applied
- Controller defect triggered during update
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