Windows & BSOD · critical

How to fix0x0000003B

SYSTEM_SERVICE_EXCEPTION

What this error means

SYSTEM_SERVICE_EXCEPTION (0x0000003B) is a critical-severity fault affecting the Windows operating system. A system service threw an exception. Caused by drivers or system files. It sometimes comes down to antivirus conflict. See the troubleshooting steps below for the fix.

Before you begin

Save open work and back up important files. Note any recent driver or hardware changes. If Windows cannot start, use the startup guide first.

Work through these checks

0 of 2 complete
01Update the problematic driver

Update the problematic driver.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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02Use Driver Verifier

Use Driver Verifier.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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Possible causes

  • Defective driver
  • Damaged sys. files
  • Antivirus conflict