Guided help
A clearer place to start.
Understand the symptom before choosing a fix.
BIOS & startup
PC startup & BIOS errors
Identify where startup stops.
Windows & BSODUnderstanding blue screen codes
Start with the stop code.
ProcessorCPU errors & instability
Hardware stop codes, freezes and restarts linked to the processor.
GraphicsGames crashing & graphics errors
Separate an app crash from a system crash.
NetworkNetwork & Wi-Fi errors
Check whether the problem is the PC or the network.
MemoryMemory (RAM) errors
Memory tests and blue screens caused by RAM or its settings.
StorageDrive & storage errors
Boot device, read and file system errors on SSDs and hard drives.
Windows & BSODWindows Update troubleshooting
Record the failing update and code.