Save open work and back up important files. Use instructions for your exact device and software version. If Windows cannot start, see the startup guide.
Work through these checks
0 of 3 complete01Reset TCP/IP stack via CMD
- Reset TCP/IP stack via CMD
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
02Enable 'Client for Microsoft Networks' in adapter properties
- Enable 'Client for Microsoft Networks' in adapter properties
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
03Run: ipconfig /flushdns
- Run: ipconfig /flushdns
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
Possible causes
- Workstation service not running
- TCP/IP stack corruption
- Incorrect DNS settings
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