Before you begin
Save open work and back up important files. Use instructions for your exact device and software version. If Windows cannot start, see the startup guide.
Work through these checks
0 of 3 complete01Reset Windows Update service components and clear download cache folder.
- Reset Windows Update service components and clear download cache folder.
What to expect
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
02Temporarily disable network proxy or VPN connections during updates.
- Temporarily disable network proxy or VPN connections during updates.
What to expect
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
03Run Windows Update Troubleshooter to clear soap transaction cache.
- Run Windows Update Troubleshooter to clear soap transaction cache.
What to expect
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
Possible causes
- Proxy server or network accelerator interrupting the XML web service handshake.
- Stale cache transactions inside the Windows Update SoftwareDistribution store.
- Temporary Microsoft server-side overload or synchronization delay.
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