Before you begin
Save open work and back up important files. Use instructions for your exact device and software version. If Windows cannot start, see the startup guide.
Work through these checks
0 of 3 complete01Clear CMOS memory
- Clear CMOS memory
What to expect
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
02For laptops: Use the master password generator by the hash code (if it appears)
- For laptops: Use the master password generator by the hash code (if it appears)
What to expect
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
03Contact manufacturer support
- Contact manufacturer support
What to expect
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
Possible causes
- Forgot password
- Intentional locking by network administrator (company NTB)
Was this helpful?
Your progress is saved on this device.