Graphics · high

How to fixDISP-SYNC-LOSS

Loss of video signal synchronization

What this error means

DISP-SYNC-LOSS is a high-severity graphics card (GPU) problem. The image goes black for a second and pops up again, the connection with the monitor is lost. This usually traces back to high temperatures, wear of memory chips, faulty driver and poor quality video cable. Work through the steps below in order.

Before you begin

Save open work and back up important files. Note any recent driver or hardware changes. If Windows cannot start, use the startup guide first.

Work through these checks

0 of 3 complete
01Install the older stable driver using DDU

Install the older stable driver using DDU.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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02Replace the cable with a certified

Replace the cable with a certified.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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03Underclock the memory in MSI Afterburner

Underclock the memory in MSI Afterburner.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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Possible causes

  • High temperatures
  • Wear of memory chips
  • Faulty driver
  • Poor quality video cable

Useful Windows tools

These commands open Windows tools. Review any action inside the tool before applying changes.

dxdiag