Before you begin
Save open work and back up important files. Use instructions for your exact device and software version. If Windows cannot start, see the startup guide.
Work through these checks
0 of 3 complete01Reseat memory modules in slots A2/B2
- Reseat memory modules in slots A2/B2
What to expect
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
02Test system with a single memory module
- Test system with a single memory module
What to expect
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
03Clean memory contacts with an eraser and blow out slots
- Clean memory contacts with an eraser and blow out slots
What to expect
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
Possible causes
- Memory module not fully seated
- Incompatible memory module configuration
- Defective memory slot on the board
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