Save open work and back up important files. Use instructions for your exact device and software version. If Windows cannot start, see the startup guide.
Work through these checks
0 of 3 complete01Set PCIe slot to Auto or Gen4 in BIOS
- Set PCIe slot to Auto or Gen4 in BIOS
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
02Move the GPU to the primary PCIe x16 slot
- Move the GPU to the primary PCIe x16 slot
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
03Verify GPU speed with GPU-Z Bus Interface tab
- Verify GPU speed with GPU-Z Bus Interface tab
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
Possible causes
- The CPU or board does not support the higher generation PCIe
- GPU in secondary slot which is limited to PCIe 3.0 x4
- Incorrect PCIe settings in BIOS (Gen 1/2/3 instead of Auto)
Useful Windows tools
These commands open Windows tools. Review changes before applying them.
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