Save open work and back up important files. Use instructions for your exact device and software version. If Windows cannot start, see the startup guide.
Work through these checks
0 of 3 complete01Enable SMB signing on client: Set-SmbClientConfiguration -RequireSecuritySignature $true
- Enable SMB signing on client: Set-SmbClientConfiguration -RequireSecuritySignature $true
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
02Update NAS firmware to support SMB2/SMB3
- Update NAS firmware to support SMB2/SMB3
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
03Allow TCP port 445 in Windows Firewall
- Allow TCP port 445 in Windows Firewall
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
Possible causes
- Server requires SMB signing but client has it disabled
- Outdated NAS firmware with SMB1 only
- Firewall blocking port 445
Was this helpful?
Your progress is saved on this device.