Motherboard · medium

How to fix Prompt to clear TPM after turning on the computer (fTPM/PTT)

Error code: TPM-CLR-PROMPT

What this error means

After turning on the PC (often when changing the CPU), a message will appear asking you to press Y or N regarding fTPM NV recovery.

Updated

Before you begin

Save open work and back up important files. Use instructions for your exact device and software version. If Windows cannot start, see the startup guide.

Work through these checks

0 of 2 complete
01If you have BitLocker, get the recovery key (Microsoft account) and press Y
  1. If you have BitLocker, get the recovery key (Microsoft account) and press Y
What to expect

Check whether the original symptom still occurs.

If it does not help

Continue only if this check applies to your device. Consult its manufacturer if you are unsure.

Browse related errors
02If you do not encrypt the disk, safely press 'Y' to reset the TPM structure
  1. If you do not encrypt the disk, safely press 'Y' to reset the TPM structure
What to expect

Check whether the original symptom still occurs.

If it does not help

Continue only if this check applies to your device. Consult its manufacturer if you are unsure.

Browse related errors

Possible causes

  • Replacing the processor with a new model
  • The BIOS update invalidated the
  • keys BitLocker enabled and TPM has mismatch