Motherboard · medium

How to fixTPM-CLR-PROMPT

Prompt to clear TPM after turning on the computer (fTPM/PTT)

What this error means

TPM-CLR-PROMPT is a medium-severity motherboard problem. After turning on the PC (often when changing the CPU), a message will appear asking you to press Y or N regarding fTPM NV recovery. Common triggers are replacing the processor with a new model, the BIOS update invalidated the and keys BitLocker enabled and TPM has mismatch. Use the steps below to track down and fix the cause.

Before you begin

Save open work and back up important files. Note any recent driver or hardware changes. If Windows cannot start, use the startup guide first.

Work through these checks

0 of 2 complete
01If you have BitLocker, get the recovery key (Microsoft account) and press Y

If you have BitLocker, get the recovery key (Microsoft account) and press Y.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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02If you do not encrypt the disk, safely press 'Y' to reset the TPM structure

If you do not encrypt the disk, safely press 'Y' to reset the TPM structure.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

I need help

Possible causes

  • Replacing the processor with a new model
  • The BIOS update invalidated the
  • keys BitLocker enabled and TPM has mismatch