Storage · high

How to fix Stuck in the Shadow Copy (Backup) process

Error code: VSS-FREEZE

What this error means

Creating a restore point or backup caused the disk to freeze.

Updated

Before you begin

Save open work and back up important files. Use instructions for your exact device and software version. If Windows cannot start, see the startup guide.

Work through these checks

0 of 3 complete
01Back up all data immediately
  1. Back up all data immediately
What to expect

Check whether the original symptom still occurs.

If it does not help

Continue only if this check applies to your device. Consult its manufacturer if you are unsure.

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02Try replacing the SATA data cable
  1. Try replacing the SATA data cable
What to expect

Check whether the original symptom still occurs.

If it does not help

Continue only if this check applies to your device. Consult its manufacturer if you are unsure.

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03Run manufacturer diagnostics
  1. Run manufacturer diagnostics
What to expect

Check whether the original symptom still occurs.

If it does not help

Continue only if this check applies to your device. Consult its manufacturer if you are unsure.

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Possible causes

  • End of life (age)
  • Defective cable
  • Power outages
  • High temperatures in the M.2 slot