Save open work and back up important files. Use instructions for your exact device and software version. If Windows cannot start, see the startup guide.
Work through these checks
0 of 3 complete01Update the GPU/Sound driver
- Update the GPU/Sound driver
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
02Set power settings to 'High performance'
- Set power settings to 'High performance'
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
03Alternatively, disable hardware acceleration in your web browser
- Alternatively, disable hardware acceleration in your web browser
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
Possible causes
- Typically the graphics or sound card driver has looped
- Bad power profile activated
Useful Windows tools
These commands open Windows tools. Review changes before applying them.
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