Save open work and back up important files. Use instructions for your exact device and software version. If Windows cannot start, see the startup guide.
Work through these checks
0 of 4 complete01Reset folder permissions to default
- Reset folder permissions to default
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
02Verify network credentials in Credential Manager
- Verify network credentials in Credential Manager
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
03Temporarily disable active antivirus/firewall
- Temporarily disable active antivirus/firewall
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
04Re-register system registry dll files
- Re-register system registry dll files
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
Possible causes
- Corrupt or missing registry hive permissions
- Shared folder credentials mismatch
- Antivirus software blockages
- Incomplete background update servicing files
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