Before you begin
Save open work and back up important files. Use instructions for your exact device and software version. If Windows cannot start, see the startup guide.
Work through these checks
0 of 3 complete01Run the Windows Update Troubleshooter
- Run the Windows Update Troubleshooter
What to expect
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
02Delete the SoftwareDistribution
- Delete the SoftwareDistribution
What to expect
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
03folder Restart the BITS and WU services
- folder Restart the BITS and WU services
What to expect
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
Possible causes
- Corrupted Windows Update cache
- Stopped BITS service
- Not enough disk space
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