Save open work and back up important files. Use instructions for your exact device and software version. If Windows cannot start, see the startup guide.
Work through these checks
0 of 4 complete01Stop update services and clear SoftwareDistribution directory
- Stop update services and clear SoftwareDistribution directory
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
02Run the Windows Update Troubleshooter utility
- Run the Windows Update Troubleshooter utility
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
03Repair system directories using SFC scan
- Repair system directories using SFC scan
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
04Restart BITS and Windows Update services
- Restart BITS and Windows Update services
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
Possible causes
- Corrupted Windows Update cache folder structure
- Missing SoftwareDistribution system directories
- Directory access permission overrides
- Incomplete background cumulative downloads
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