Before you begin
Save open work and back up important files. Use instructions for your exact device and software version. If Windows cannot start, see the startup guide.
Work through these checks
0 of 3 complete01Start services: Windows Update, BITS, Cryptographic Services
- Start services: Windows Update, BITS, Cryptographic Services
What to expect
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
02Run the Windows Update Troubleshooter
- Run the Windows Update Troubleshooter
What to expect
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
03Reset the SoftwareDistribution and Catroot2 folders
- Reset the SoftwareDistribution and Catroot2 folders
What to expect
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
Possible causes
- Windows Update is stopped or disabled
- BITS (Background Intelligent Transfer) is turned off
- Corrupted Windows Update database
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