Save open work and back up important files. Use instructions for your exact device and software version. If Windows cannot start, see the startup guide.
Work through these checks
0 of 2 complete01Uninstall conflicting AV
- Uninstall conflicting AV
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
02Run malware scan in Safe Mode
- Run malware scan in Safe Mode
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
Possible causes
- Third-party antivirus interference
- Malware disabled the service
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