Before you begin
Save open work and back up important files. Use instructions for your exact device and software version. If Windows cannot start, see the startup guide.
Work through these checks
0 of 3 complete01Purge the SoftwareDistribution database and restart update services.
- Purge the SoftwareDistribution database and restart update services.
What to expect
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
02Run Windows Update Troubleshooter to clear download transaction metadata.
- Run Windows Update Troubleshooter to clear download transaction metadata.
What to expect
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
03Run SFC /scannow command to verify system module integrity.
- Run SFC /scannow command to verify system module integrity.
What to expect
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
Possible causes
- Stale metadata inside the Windows update catalog database.
- Third-party software interference during update download initiation.
- Corrupt software distribution folder transactions.
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