Save open work and back up important files. Use instructions for your exact device and software version. If Windows cannot start, see the startup guide.
Work through these checks
0 of 3 complete01Verify BITS service is set to Automatic and running in Windows Services.
- Verify BITS service is set to Automatic and running in Windows Services.
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
02Reset network adapters and TCP/IP stack configuration.
- Reset network adapters and TCP/IP stack configuration.
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
03Disable third-party antivirus software temporarily during update downloads.
- Disable third-party antivirus software temporarily during update downloads.
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
Possible causes
- Background Intelligent Transfer Service (BITS) crashes or is disabled.
- Network interface dropouts during download streams.
- Aggressive firewall filters closing persistent connections.
Was this helpful?
Your progress is saved on this device.