Before you begin
Save open work and back up important files. Use instructions for your exact device and software version. If Windows cannot start, see the startup guide.
Work through these checks
0 of 3 complete01Sign out and sign back in to both the Microsoft Store and the Xbox App with the same account.
- Sign out and sign back in to both the Microsoft Store and the Xbox App with the same account.
What to expect
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
02Reset the Microsoft Store cache repository using the wsreset tool.
- Reset the Microsoft Store cache repository using the wsreset tool.
What to expect
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
03Verify and synchronize your system's date, time, and timezone settings automatically.
- Verify and synchronize your system's date, time, and timezone settings automatically.
What to expect
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
Possible causes
- Being signed in with mismatching accounts in the Microsoft Store and Xbox App.
- Stale Xbox Live authentication services or Microsoft Store cache corruption.
- Incorrect system time, date, or region settings disrupting license server handshakes.
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