Save open work and back up important files. Note any recent driver or hardware changes. If Windows cannot start, use the startup guide first.
Work through these checks
0 of 4 complete01Update or reinstall the app
Update or reinstall the app.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
02MemTest86
MemTest86.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
03Antivirus scan
Antivirus scan.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
04Check system files
Check system files.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
Possible causes
- Bug in application or driver
- Defective RAM
- CPU overheating
- Malware
Useful Windows tools
These commands open Windows tools. Review any action inside the tool before applying changes.
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