Save open work and back up important files. Use instructions for your exact device and software version. If Windows cannot start, see the startup guide.
Work through these checks
0 of 4 complete01Run CHKDSK tool to identify bad sectors
- Run CHKDSK tool to identify bad sectors
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
02Inspect and replace SATA or USB connection cables
- Inspect and replace SATA or USB connection cables
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
03Perform clean boot to rule out antivirus locks
- Perform clean boot to rule out antivirus locks
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
04Check drive health status using CrystalDiskInfo
- Check drive health status using CrystalDiskInfo
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
Possible causes
- Bad sectors or block read errors on drive
- Loose or damaged external USB/SATA connection cables
- Network share disconnection or packet drop
- Antivirus software file locking conflicts
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