Save open work and back up important files. Use instructions for your exact device and software version. If Windows cannot start, see the startup guide.
Work through these checks
0 of 3 complete01Let chkdsk finish - for HDDs, phase 3 can take hours
- Let chkdsk finish - for HDDs, phase 3 can take hours
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
02Data backup is priority number 1
- Data backup is priority number 1
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
03If chkdsk does not progress for 12+ hours, do a backup and replace the drive
- If chkdsk does not progress for 12+ hours, do a backup and replace the drive
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
Possible causes
- Extremely large number of file system errors
- Bad sectors on the HDD slow down the operation for hours
- The hard drive is physically damaged and takes too long to read
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