Note whether the crash happens under load (gaming, rendering) or at idle, and write down your processor and motherboard model (Win + R, msinfo32). If Windows cannot start, see the startup guide.
Work through these checks
0 of 7 complete01Load default BIOS settings and remove CPU tuning
An unresponsive processor core is most often caused by settings that push the CPU beyond what is stable.
- Enter the BIOS (often Del or F2 at startup) and choose Load optimized defaults.
- Make sure CPU overclocking, undervolting (for example Curve Optimizer or offset voltage) and automatic boost tuning such as PBO are off, and turn off XMP/EXPO for testing.
- Uninstall tuning tools that apply CPU settings at Windows startup.
The crashes stop at default settings.
If it does not helpIf they stop, re-enable settings one at a time and keep the last stable configuration.
02Update the BIOS
BIOS updates include processor microcode and stability fixes that directly affect how the cores behave.
- Find your exact motherboard or PC model on the maker's support page.
- Read the BIOS release notes for processor stability or microcode updates, and install the latest version.
- After the update, load defaults again.
Do not switch off the PC during a BIOS update.
The PC runs stably on the new BIOS.
If it does not helpLaptops and prebuilt PCs get BIOS updates from the PC maker, often through its support app.
03Check CPU temperatures and cooling
An overheating processor throttles and can become unstable.
- Watch the CPU temperature under load with a monitoring tool and compare it with the maker's maximum.
- Clean dust from the cooler and case fans, and check that the CPU fan spins.
- If temperatures jump very quickly, the cooler may be poorly mounted or need new thermal paste.
Switch off and unplug the PC before working inside it.
Temperatures stay below the processor's limit under load.
If it does not helpOn laptops, keep the vents free and use the PC on a hard surface.
04Update the chipset driver and Windows
The chipset driver and Windows updates control processor power states and scheduling.
- Install the latest chipset driver from AMD, Intel or your PC maker.
- Run Windows Update, including optional driver updates.
- Set the power plan back to Balanced if you changed it with a tuning tool.
Drivers and Windows are current.
If it does not helpUse the PC normally for a few days and watch for new crashes.
05Test the memory
Unstable memory can make a core stall while waiting for data.
- Run Windows Memory Diagnostic (Win + R, mdsched.exe) > Restart now and check for problems.
- Check the MemoryDiagnostics-Results entry in Event Viewer > Windows Logs > System.
No memory errors are found.
If it does not helpIf errors are found, follow the memory test errors guide on this site.
06Check the power supply
Unstable voltage under load can make a processor core stop responding.
- Check that the CPU power connectors (4+4 or 8-pin near the processor) are fully inserted.
- Make sure the power supply is sufficient for your components.
- If crashes happen mainly under heavy load, test with a known-good power supply if possible.
Never open a power supply.
The PC stays stable under load.
If it does not helpIf it does, the original power supply may be failing.
07Contact the PC or CPU maker if it continues
When the crash continues at default settings with current firmware and good cooling, the processor or motherboard may be faulty.
- Run the PC maker's hardware diagnostics, if available.
- Collect the crash dumps from C:\Windows\Minidump and note when the crashes happen.
- Contact the PC maker, or the CPU maker's warranty support for boxed processors.
You get a repair or replacement for a faulty part.
If it does not helpKeep the BIOS at defaults until the issue is resolved.
Possible causes
- CPU overclock, undervolt or automatic boost tuning that is not stable
- Outdated BIOS/UEFI or processor microcode
- CPU overheating or a poorly mounted cooler
- Unstable power delivery from the power supply or motherboard
- A faulty processor or motherboard
Useful Windows tools
These commands open Windows tools. Review changes before applying them.
eventvwr.mscmdsched.exemsinfo32Was this helpful?
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