Save open work and back up important files. Use instructions for your exact device and software version. If Windows cannot start, see the startup guide.
Work through these checks
0 of 2 complete01Install DirectX End-User Runtime (June 2010)
- Install DirectX End-User Runtime (June 2010)
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
02Verify the game files
- Verify the game files
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
Possible causes
- Older game requiring DX9 components
- Deleted file
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