DirectX · critical

How to fixD3D12_ERROR_NOT_SUPPORTED_OS

The Windows version does not support DX12

What this error means

The Windows version does not support DX12 is a critical-severity graphics API (DirectX) issue. DirectX 12 requires a newer build of Windows 10/11. The steps below are ordered to resolve this efficiently.

Before you begin

Save open work and back up important files. Use instructions for your exact device and software version. If Windows cannot start, see the startup guide.

Work through these checks

0 of 1 complete
01Update Windows to the latest version using the Update Assistant
  1. Update Windows to the latest version using the Update Assistant
What to expect

Check whether the original symptom still occurs.

If it does not help

Continue only if this check applies to your device. Consult its manufacturer if you are unsure.

Browse related errors

Possible causes

  • Outdated operating system (eg an older build of Win10 or Win7/8)

Useful Windows tools

These commands open Windows tools. Review changes before applying them.

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