Save open work and back up important files. Use instructions for your exact device and software version. If Windows cannot start, see the startup guide.
Work through these checks
0 of 3 complete01Flush the DNS cache: ipconfig /flushdns
- Flush the DNS cache: ipconfig /flushdns
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
02Check the C:\Windows\System32\drivers\etc\hosts file for suspicious entries
- Check the C:\Windows\System32\drivers\etc\hosts file for suspicious entries
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
03Set DNS to Cloudflare (1.1.1.1) or Google (8.8.8.8)
- Set DNS to Cloudflare (1.1.1.1) or Google (8.8.8.8)
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
Possible causes
- Infected router with fake DNS records
- Malware modifying hosts file
- Public WiFi hotspot with manipulated DNS
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