Network · high

How to fixNET-WIFI-NO-INTERNET

Connected but no internet access

What this error means

Connected but no internet access ranks as a high-severity network adapter issue in our database. Wi-Fi reports a connection to the router, but Windows says that it cannot access the outside. This usually traces back to incorrectly set DNS on PC and outage by ISP. Follow the steps below to fix it.

Before you begin

Save open work and back up important files. Note any recent driver or hardware changes. If Windows cannot start, use the startup guide first.

Work through these checks

0 of 3 complete
01Try restarting the router

Try restarting the router.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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02Set on the adapter DNS to 8.8.8.8 and 1.1.1.1

Set on the adapter DNS to 8.8.8.8 and 1.1.1.1.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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03Check the DSL/WAN light on the router

Check the DSL/WAN light on the router.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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Possible causes

  • Incorrectly set DNS on PC
  • Disconnected cable from modem to router
  • Outage by ISP