Connected but no internet access

What is NET-WIFI-NO-INTERNET?

Connected but no internet access ranks as a high-severity network adapter issue in our database. Wi-Fi reports a connection to the router, but Windows says that it cannot access the outside. This usually traces back to incorrectly set DNS on PC and outage by ISP. Follow the steps below to fix it.

Common Causes

• Incorrectly set DNS on PC
• Disconnected cable from modem to router
• Outage by ISP

Step-by-Step Fix Guide

• 1
  Try restarting the router

  The highest-success first step is Try restarting the router, which targets the most common trigger behind NET-WIFI-NO-INTERNET.

• 2
  Set on the adapter DNS to 8.8.8.8 and 1.1.1.1

  If it's still not resolved, work through the rest of the steps — they're aimed at rarer network instability cases.

• 3
  Check the DSL/WAN light on the router

  "Check the DSL/WAN light on the router" is worth trying when disconnected cable from modem to router turns out to be the culprit.

Commands & Diagnostics

Frequently Asked Questions