Network · medium

How to fixGATEWAY-UNAVAILABLE

Default gateway not available

What this error means

Default gateway not available ranks as a medium-severity network adapter issue in our database. The computer is connected to the network (LAN/Wi-Fi) but cannot access the Internet due to loss of connection with the default gateway (router). It's also often linked to incorrectly set static IP address in PC. Follow the steps below to fix it.

Before you begin

Save open work and back up important files. Note any recent driver or hardware changes. If Windows cannot start, use the startup guide first.

Work through these checks

0 of 3 complete
01Restart the router (turn off for 30s)

Restart the router (turn off for 30s).

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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02Set obtaining IP address from DHCP to automatic

Set obtaining IP address from DHCP to automatic.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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03Reset Windows network settings

Reset Windows network settings.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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Possible causes

  • Hanged or frozen router
  • Incorrectly set static IP address in PC
  • Faulty or old network card driver
  • Connection blocking security software