DirectX · high

How to fixDXGI_ERROR_DEVICE_HUNG

Video adapter freezing

What this error means

Video adapter freezing (DXGI_ERROR_DEVICE_HUNG) is a high-severity fault affecting the graphics API (DirectX). The application sent an invalid command and the GPU became unresponsive. This usually traces back to game error, underclocking/overclocking too aggressively and VRAM memory corruption. Work through the steps below in order.

Before you begin

Save open work and back up important files. Use instructions for your exact device and software version. If Windows cannot start, see the startup guide.

Work through these checks

0 of 3 complete
01Install patch for game
  1. Install patch for game
What to expect

Check whether the original symptom still occurs.

If it does not help

Continue only if this check applies to your device. Consult its manufacturer if you are unsure.

Browse related errors
02Turn off hardware acceleration
  1. Turn off hardware acceleration
What to expect

Check whether the original symptom still occurs.

If it does not help

Continue only if this check applies to your device. Consult its manufacturer if you are unsure.

Browse related errors
03Change the settings in the NVIDIA/AMD panel
  1. Change the settings in the NVIDIA/AMD panel
What to expect

Check whether the original symptom still occurs.

If it does not help

Continue only if this check applies to your device. Consult its manufacturer if you are unsure.

Browse related errors

Possible causes

  • Game error
  • Underclocking/overclocking too aggressively
  • VRAM memory corruption

Useful Windows tools

These commands open Windows tools. Review changes before applying them.

dxdiag