DirectX · medium

How to fixDXGI_ERROR_UNSUPPORTED

Unsupported DirectX feature

What this error means

This medium-severity issue affects the graphics API (DirectX). A request has been made for a format or function that the hardware does not support. Common triggers are outdated graphics card and attempting HDR on an unsupported monitor. Follow the steps below to fix it.

Before you begin

Save open work and back up important files. Use instructions for your exact device and software version. If Windows cannot start, see the startup guide.

Work through these checks

0 of 3 complete
01Turn off HDR in Windows
  1. Turn off HDR in Windows
What to expect

Check whether the original symptom still occurs.

If it does not help

Continue only if this check applies to your device. Consult its manufacturer if you are unsure.

Browse related errors
02Lower the graphics settings
  1. Lower the graphics settings
What to expect

Check whether the original symptom still occurs.

If it does not help

Continue only if this check applies to your device. Consult its manufacturer if you are unsure.

Browse related errors
03Verify monitor support
  1. Verify monitor support
What to expect

Check whether the original symptom still occurs.

If it does not help

Continue only if this check applies to your device. Consult its manufacturer if you are unsure.

Browse related errors

Possible causes

  • Outdated graphics card
  • Attempting HDR on an unsupported monitor

Useful Windows tools

These commands open Windows tools. Review changes before applying them.

dxdiag