Save open work and back up important files. Use instructions for your exact device and software version. If Windows cannot start, see the startup guide.
Work through these checks
0 of 3 complete01Plug the cable into the HDMI/DP port directly on the graphics card
- Plug the cable into the HDMI/DP port directly on the graphics card
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
02Try a different cable or monitor input
- Try a different cable or monitor input
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
03Check that the GPU has clicked into place in the PCIe slot
- Check that the GPU has clicked into place in the PCIe slot
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
Possible causes
- Cable plugged into HDMI port on motherboard (iGPU) instead of GPU
- Defective HDMI cable or incorrectly inserted connector
- The GPU is not fully seated in the PCIe slot
Useful Windows tools
These commands open Windows tools. Review changes before applying them.
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