Save open work and back up important files. Use instructions for your exact device and software version. If Windows cannot start, see the startup guide.
Work through these checks
0 of 3 complete01Uninstall recently installed security software
- Uninstall recently installed security software
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
02Update or uninstall gaming anti-cheat software
- Update or uninstall gaming anti-cheat software
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
03Check minidump in WinDbg to identify faulting driver
- Check minidump in WinDbg to identify faulting driver
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
Possible causes
- Buggy antivirus kernel driver
- Gaming anti-cheat kernel driver conflict
- Outdated system driver using deprecated locking APIs
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