Save open work and back up important files. Use instructions for your exact device and software version. If Windows cannot start, see the startup guide.
Work through these checks
0 of 4 complete01Run a full endpoint antivirus scan to delete the malicious payload
- Run a full endpoint antivirus scan to delete the malicious payload
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
02Clear all browser cache, cookies, and saved passwords
- Clear all browser cache, cookies, and saved passwords
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
03Change all passwords globally (web, bank, email) from a clean system
- Change all passwords globally (web, bank, email) from a clean system
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
04Enable Multi-Factor Authentication (MFA) on all personal and work accounts
- Enable Multi-Factor Authentication (MFA) on all personal and work accounts
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
Possible causes
- Downloading cracked software, game cheats, or keygens from untrusted sites
- Malicious phishing emails containing obfuscated loaders
- Social engineering attachments on messaging platforms
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