Save open work and back up important files. Use instructions for your exact device and software version. If Windows cannot start, see the startup guide.
Work through these checks
0 of 4 complete01Patch all public-facing edge equipment and VPNs immediately
- Patch all public-facing edge equipment and VPNs immediately
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
02Implement strong application whitelisting and block execution from Temp directories
- Implement strong application whitelisting and block execution from Temp directories
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
03Deploy tamper-protected endpoint security
- Deploy tamper-protected endpoint security
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
04Restore systems from offline backups
- Restore systems from offline backups
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
Possible causes
- Exploiting vulnerabilities in VPNs and edge firewalls
- Phishing campaigns containing malicious script attachments
- Compromised administrative credentials
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