Save open work and back up important files. Use instructions for your exact device and software version. If Windows cannot start, see the startup guide.
Work through these checks
0 of 3 complete01Open browser settings and reset the search engine and startup pages back to defaults.
- Open browser settings and reset the search engine and startup pages back to defaults.
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
02Remove unrecognized extensions from chrome://extensions or edge://extensions.
- Remove unrecognized extensions from chrome://extensions or edge://extensions.
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
03Check the properties of browser desktop shortcuts and delete any appended URLs from the 'Target' path.
- Check the properties of browser desktop shortcuts and delete any appended URLs from the 'Target' path.
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
Possible causes
- Adware wrappers bundled during free software package installations.
- Malicious extensions installed via third-party downloads.
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