Motherboard · low

How to fixUSB-DEV-DESC-FAIL

USB device handle request failed

What this error means

USB device handle request failed is a low-severity motherboard issue. When connecting a USB device, the system failed to read its identifier and reports error code 43. This can also stem from bad USB controller on board. Work through the steps below in order.

Before you begin

Save open work and back up important files. Note any recent driver or hardware changes. If Windows cannot start, use the startup guide first.

Work through these checks

0 of 3 complete
01Plug the device into the rear USB port directly on the motherboard

Plug the device into the rear USB port directly on the motherboard.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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02Reinstall the USB drivers in Device Manager

Reinstall the USB drivers in Device Manager.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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03Use a powered USB hub

Use a powered USB hub.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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Possible causes

  • Defective cable or device connector
  • Bad USB controller on board
  • The device requires more current than the port will provide

Useful Windows tools

These commands open Windows tools. Review any action inside the tool before applying changes.

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