Save open work and back up important files. Use instructions for your exact device and software version. If Windows cannot start, see the startup guide.
Work through these checks
0 of 3 complete01Boot into Safe Mode and uninstall Wi-Fi driver
- Boot into Safe Mode and uninstall Wi-Fi driver
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
02Download driver from laptop/motherboard manufacturer's site
- Download driver from laptop/motherboard manufacturer's site
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
03Roll back Wi-Fi driver to previous version
- Roll back Wi-Fi driver to previous version
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
Possible causes
- Windows Update installed incompatible Wi-Fi driver
- Driver corruption
- Firmware mismatch between adapter and driver
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