Save open work and back up important files. Use instructions for your exact device and software version. If Windows cannot start, see the startup guide.
Work through these checks
0 of 3 complete01Update the network driver
- Update the network driver
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
02Replace cable
- Replace cable
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
03Check the NIC in device manager
- Check the NIC in device manager
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
Possible causes
- Outdated or incompatible network driver
- Defective network interface card (NIC)
- Damaged ethernet cable or faulty port
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