Save open work and back up important files. Use instructions for your exact device and software version. If Windows cannot start, see the startup guide.
Work through these checks
0 of 3 complete01Reset Winsock using the command: netsh winsock reset
- Reset Winsock using the command: netsh winsock reset
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
02Reset the TCP/IP stack: netsh int ip reset
- Reset the TCP/IP stack: netsh int ip reset
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
03Restart your computer
- Restart your computer
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
Possible causes
- Faulty uninstall of VPN software (Cisco AnyConnect, Avast SecureLine)
- Malware damaging the network stack
- Aborted network driver update
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