Before you begin
Save open work and back up important files. Use instructions for your exact device and software version. If Windows cannot start, see the startup guide.
Work through these checks
0 of 3 complete01Stop Windows Update services, delete the SoftwareDistribution folder, and let Windows rebuild the update paths.
- Stop Windows Update services, delete the SoftwareDistribution folder, and let Windows rebuild the update paths.
What to expect
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
02Temporarily disable third-party antivirus software during the update installation process.
- Temporarily disable third-party antivirus software during the update installation process.
What to expect
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
03Run the built-in Windows Update Troubleshooter to automatically detect and repair file path flags.
- Run the built-in Windows Update Troubleshooter to automatically detect and repair file path flags.
What to expect
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
Possible causes
- Registry paths for the Windows Update download cache (SoftwareDistribution) are corrupted or point to missing volumes.
- Third-party security software is locking the update paths or blocking directory creations.
- Incomplete or corrupt installer package downloads inside the temp directories.
Was this helpful?
Your progress is saved on this device.