Before you begin
Save open work and back up important files. Use instructions for your exact device and software version. If Windows cannot start, see the startup guide.
Work through these checks
0 of 3 complete01Run the DISM RestoreHealth command to download clean system file copies.
- Run the DISM RestoreHealth command to download clean system file copies.
What to expect
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
02Clear the local update download cache by purging the SoftwareDistribution folder.
- Clear the local update download cache by purging the SoftwareDistribution folder.
What to expect
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
03Disable third-party antivirus utilities temporarily during the update installation.
- Disable third-party antivirus utilities temporarily during the update installation.
What to expect
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
Possible causes
- Network interruptions during the update download phase leading to partial file writes.
- Corrupted installer packages inside the temporary Windows update cache folder.
- Active security or antivirus software intercepting and corrupting downloaded components.
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