Before you begin
Save open work and back up important files. Use instructions for your exact device and software version. If Windows cannot start, see the startup guide.
Work through these checks
0 of 3 complete01Restart your PC in a Clean Boot state to disable third-party startup program locks.
- Restart your PC in a Clean Boot state to disable third-party startup program locks.
What to expect
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
02Temporarily disable real-time protection shields of your third-party antivirus client.
- Temporarily disable real-time protection shields of your third-party antivirus client.
What to expect
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
03Stop background update installer services and restart the update process.
- Stop background update installer services and restart the update process.
What to expect
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
Possible causes
- Third-party antivirus or real-time protection suites locking temporary update folder components.
- Stale update installation processes still running in the background and locking log directories.
- Disk indexing services or search assistants actively locking system folders during the installation phase.
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