Before you begin
Save open work and back up important files. Use instructions for your exact device and software version. If Windows cannot start, see the startup guide.
Work through these checks
0 of 3 complete01Force a reset of the Windows Update service configuration registry keys.
- Force a reset of the Windows Update service configuration registry keys.
What to expect
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
02Clear the pending XML update transactions using Command Prompt commands.
- Clear the pending XML update transactions using Command Prompt commands.
What to expect
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
03Temporarily disable third-party antivirus software during the reboot sequence.
- Temporarily disable third-party antivirus software during the reboot sequence.
What to expect
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
Possible causes
- Pending file rename operations in the registry are locked or stuck.
- Windows Update services failing to update the installation status flag after a reboot.
- Conflict with third-party security software locking system boot configuration files.
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